+1 vote
in Rock by MarissaEubanks (4.0k points)
edited

Client: Compass Christian

Asana Task: https://app.asana.com/0/1203373882677787/1203860130102023/f

The Checkr background check workflow (https://rock.compass.church/page/136?workflowTypeId=22) saves the background check report to some profiles, but doesn't for others. I can't seem to narrow down when/why it works for some but not others.

Example WITH the report saved: https://rock.compass.church/Workflow/78520

Example with NO report: https://rock.compass.church/Workflow/78557

Things I've considered:

  • does the person have a previous check/report document? (Samantha Barnes debunks this)

  • requestor/reviewer security issue? (most checks are run by the same person, Vanessa Kastler)

  • did the report result in an error or alert? (the workflow has the report being saved to the profile BEFORE it is reviewed per any alerts - this is an example: https://rock.compass.church/Workflow/78579)

1 Answer

+2 votes
by MarkLee (8.3k points)
edited
 
Best answer

It looks like this is an issue with v12 and Kate figured it out.

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